After replacing 700 humans with AI, Klarna's customer satisfaction plummeted 22%. Now they're scrambling to rehire people while still claiming AI drives $1M revenue per employee. Their dramatic U-turn reveals what happens when tech meets reality.
After replacing 700 humans with AI, Klarna's customer satisfaction plummeted 22%. Now they're scrambling to rehire people while still claiming AI drives $1M revenue per employee. Their dramatic U-turn reveals what happens when tech meets reality.